You might encounter issues when using a NETGEAR managed switch to connect the Ethernet backhaul for your Orbi WiFi System. Below are two common issues and how to fix them.

The steps in this section refer specifically to a NETGEAR Smart Switch, model MS510TXUP. The steps described will be similar in other NETGEAR Smart Switches. For guidance on your particular switch model, refer to the switch user manual on netgear.com/support/download.

The Ethernet port on the managed switch is turned off

Your NETGEAR managed switch's L2 Loop Protection conflicts with your Orbi's backhaul detection system. To fix this, you must disable the L2 Loop Protection on your managed switch.

To disable the L2 Loop Protection:

1. Disconnect your Orbi satellites from the switch.
2. Connect your computer to the same network as the switch.
3. Launch a web browser and enter the IP address of the switch in the address field.
   The Device Admin Password page displays.
4. Enter your device admin password and click the Login button.
5. Select Security > L2 Loop Protection.
6. Click the L2 Loop Protection toggle to disable loop protection:
   • The toggle is gray and positioned to the left: Loop protection is globally disabled on the switch.
   • The toggle is purple and positioned to the right: Loop protection is globally enabled on the switch.
7. Click the Apply button.
   Your settings are saved.
8. You can reconnect your Orbi satellites to the managed switch.

The Guest Network function is not working on your Orbi satellites

NETGEAR managed switches drop incorrectly configured VLAN tagged traffic. The Orbi's Guest Network uses VLAN tagged traffic between the router and satellites when connected by Ethernet backhaul. To fix this, you must configure your managed switch to forward VLAN tagged traffic.

To forward VLAN traffic:

1. Connect your computer to the same network as the switch.
2. Launch a web browser and enter the IP address of the switch in the address field.
   The Device Admin Password page displays.
3. Enter your device admin password and click the Login button.
4. Add the new VLAN ID:
   1. Select Switching > VLAN > VLAN Management.
      The VLAN Management page displays.
   2. Click the Add New button.
      The Add VLAN Configuration pop-up window displays.
   3. Enter the VLAN ID used by your Orbi System into the VLAN ID field.
      See the table above for the VLAN ID.
   4. Enter a name for the new VLAN in the VLAN Name field.
   5. Click the Save button.
      Your settings are saved and the VLAN is added.
5. Tag the Ethernet ports as members of the new VLAN ID:
   1. Select Switching > VLAN > VLAN Configuration (Basic).
      The VLAN Configuration (Basic) page displays.
   2. From the VLAN ID menu, select the VLAN ID.
   3. Select the Ethernet ports that you are using for your Orbi's backhaul and click Tag Port.
      Tagged Ethernet ports display a T.
   4. Click the Apply button.
      Your settings are saved.
6. Disable IGMP Snooping for the VLAN.
   1. Select Switching > Multicast > IGMP Snooping > IGMP Snooping.
      The IGMP Snooping page displays.
   2. Click the IGMP Snooping Status toggle to disable IGMP snooping.
   3. Click the Apply button.
      Your settings are saved.
7. Ensure DHCP snooping is disabled for the VLAN.
   1. Select System > DHCP Services > DHCP Snooping > Global Configuration.
      The Global Configuration page displays.
   2. Select the checkbox for the VLAN.
   3. Click the Edit button.
      The Edit VLAN Configuration pop-up window displays.
   4. From the DHCP Snooping Mode menu, select Disable.
   5. Click the Save button.
      Your settings are saved.