Failure reason

 Recommendations

No USB storage was found at!

• Verify that the USB disk is connected and that it is connected to the port specified in the backup job configuration.
• Cleanly eject the USB disk and reconnect it.
• Connect the USB disk to a PC, check that it is accessible, cleanly eject it and reconnect it to the ReadyNAS.
• Re-format the USB disk (EXT4 is preferable).
• Try an alternative USB disk.

Path  does not exist!

• In the backup job settings, specify the physical USB port as the destination/source.
• Verify that the USB disk is connected.
• Cleanly eject the USB disk and reconnect it.
• Connect the USB disk to a PC, check that it is accessible, cleanly eject it and reconnect it to the ReadyNAS.
• Re-format the USB disk (EXT4 is preferable).
• Try an alternative USB disk.

Cannot create directory!

• Verify that the destination is not full or write protected.
• Connect the USB disk to a PC, check that it is accessible, cleanly eject it and reconnect it to the ReadyNAS.
• Re-format the USB disk (EXT4 is preferable).

Failed to scan directory!

• Check that the path listed is accessible and is a valid directory
• Rename/remove the directory

Failed to get status of file !

• Check that the problem file is a normal file (e.g. not a Linux socket or device or other non-regular file item).
• Remove the problem file and run the backup again.

Skip to copy because it is not a regular file!

• Check that the problem file is a normal file (e.g. not a Linux socket or device or other non-regular file item).
• Remove the problem file and run the backup again.

Cannot create file !

• Verify that the destination is not full or write protected.
• Connect the USB disk to a PC, check that it is accessible, cleanly eject it and reconnect it to the ReadyNAS.
• Re-format the USB disk (EXT4 is preferable).

Cannot get filesystem statistics of file !

• Verify that the problem file is accessible and not corrupt.
• Verify that there are no permission restrictions on the file.
• Check that the path to the file is not too long.

Failed to copy file !

• Verify that the destination is not full or write protected.
• Check that the file is a normal file (e.g. not a Linux socket or device or other non-regular file item).
• Check that the file is not corrupted.
• Remove the file and run the backup again.
• Re-format the USB disk (EXT4 is preferable).

Cannot read file !

• Verify that the file in the path specified is accessible and not corrupt.
• Verify that there are no permission restrictions on the file.
• Check that the path to the file is not too long.

Failed to allocate space for file!

• Check that there is sufficient space on the USB disk or destination device.
• Re-format the USB disk (EXT4 is preferable).

Cannot write file !

• Verify that the destination is not full or write protected.
• Connect the USB disk to a PC, check that it is accessible, cleanly eject it and reconnect it to the ReadyNAS.
• Re-format the USB disk (EXT4 is preferable).

 Failure reason

 Recommendations

Source cannot be mounted on the system.

• In the backup job configuration, verify that the settings for the source of the job are valid.
• Use the Test Connection button to verify the settings.
• Check that the source can be accessed from another device using the same settings.
• Check settings and logs on the source system.

Destination cannot be mounted on the system.

• In the backup job configuration, verify that the settings for the destination of the job are valid.
• Use the Test Connection button to verify the settings.
• Check that the destination can be accessed from another device using the same settings.
• Check settings and logs on the destination system.

Source path cannot be accessed.

• In the backup job configuration, verify that the settings for the source of the job are valid.
• Use the Test Connection button to verify the settings.
• Check that the source can be accessed from another device using the same settings.
• Check settings and logs on the source system.

Destination cannot be accessed.

• In the backup job configuration, verify that the settings for the destination of the job are valid.
• Use the Test Connection button to verify the settings.
• Check that the destination can be accessed from another device using the same settings.
• Check settings and logs on the destination system.

Source path does not exist.

• Check on the source system that the path specified still exists.
• In the backup job configuration, verify that the settings for the source of the job are valid.
• Use the Test Connection button to verify the settings.
• Check that the source can be accessed from another device using the same settings.
• Check logs on the source system at the time of the failure.

Failure during copy.

• Ensure that there is no disruption to the connection between the source and destination during the backup job.
• Download the ReadyNAS system logs and check the detailed backup job logs.
• Check settings and logs on the remote system at the time of the failure.

Authentication error during copy.

• Verify that the account used in the backup job has sufficient privileges for access to the source/destination.

No space is available on backup destination.

• Ensure that there is sufficient free capacity on the backup destination. Make free space by removing data or snapshots or adding extra capacity.
• Use an alternative backup destination.

Authentication error when connecting. Install public key on remote system.

• Download the SSH key file from this system and install it on the remote system.

Connection cannot be established. Check the connection and authentication, if required.

• In the backup job configuration, verify that the settings for the remote system are valid.
• Use the Test Connection button to verify the settings.
• Check that the remote system can be accessed from another device using the same settings.
• Download the ReadyNAS system logs and check the detailed backup job logs.
• Check settings and logs on the remote system at the time of the failure.

Cancelled by user.

• Run the job again either manually or by waiting for the next schedule time.
• Ensure noone else has access to the ReadyNAS to cancel jobs.

Error in data stream. Check remote rsync server settings.

• Ensure that there is no disruption to the connection between the source and destination during the backup job.
• Check logs on the remote rsync server at the time of the failure.

Destination is read-only or files/folders could not be created. Check if these files or folders meet the destination file system limitation.

• Verify that the destination filesystem is read/write and that the account used by the ReadyNAS for accessing the remote system has write access.
• Check if there are file or folder names on the ReadyNAS that exceed the maximum allowed length on the destination filesystem.

Unidentified error. Check settings and log.

• Download the ReadyNAS system logs and check the detailed backup job logs.
• Check logs at the time of the failure on the other system involved in the backup job.